Frequently Asked Questions
Everything you need to know about your Strathberry purchase.
Where are Strathberry products manufactured?
All Strathberry products are designed in Edinburgh, Scotland, and handcrafted in Spain by skilled artisans using the finest quality leathers and materials.
How long does international shipping take?
We offer worldwide shipping via express couriers. Delivery typically takes 3-5 business days for international orders, depending on your location and customs processing.
What is your return policy?
We offer a 30-day return policy for all unused items in their original packaging. Please note that personalized or embossed items are final sale and cannot be returned.
How should I care for my Strathberry leather bag?
To maintain the beauty of your bag, avoid prolonged exposure to direct sunlight and moisture. We recommend using a soft, dry cloth to wipe away dust and storing it in the provided dust bag when not in use.
Are duties and taxes included in the price?
For many regions, including the UK, USA, and EU, duties and taxes are calculated and included at checkout so there are no hidden costs upon delivery.
Does my Strathberry bag come with a warranty?
Yes, all Strathberry products come with a 12-month warranty covering manufacturing faults. This does not cover general wear and tear or accidental damage.